Customer Care

SHIPMENT & DELIVERY

SHIPPING COSTS

Standard Shipping: $10.00 (0.0kg - 5.0kg)0
Heavy Goods Shipping: $18.00 (5.0kg - 20.0kg)
International Shipping: $25.00 (0.0kg - 20.0kg)

DELIVERY TIMES

Please allow 5-7 Business days, depending on your location.
For international orders, please wait up 7-14 days.

RETURNS AND EXCHANGE

For any reason, customers can return the order, entirely or partially. New.Breed accepts exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact our customer care team via email at contact@newbreedapparel.com
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.

*Please note that final sale items, which season is not available online anymore, are not eligible for a return.

REFUND

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.
Bank transfer refunds will be refunded to the original account after the customer has sent the customer care team his bank coordinates.

TERMS AND CONDITIONS OF RETURN

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, not worn or altered and must have all original security seals still attached. 
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Size or color exchanges will only be issued if requested sizes and colors are in stock.
Exchanges for different items are not accepted.
An item can only be exchanged once.